Frequently Asked Questions

You should have received an introductory email with the subject line “Your credentialing info for the Michigan Democratic Party 2024 Spring State Convention” from “Michigan Democratic Party | Voatz Team (info at voatz dot com)”. It was sent to the email address your party has on file. NOTE: The email is only sent after you checkin at the Convention on the morning of August 24th.

The email contains the following information:

• Your unique Voatz Voter ID
• Instructions for downloading the Voatz app
• Instructions on how to get credentialed to participate

Please download the app and complete the credentialing process at your earliest convenience to ensure you are ready to credential on Convention day.

If you haven’t received the email after you checked in, please check your spam, junk, and/or trash folders (and if you have Gmail, a folder called “Updates”) to make sure it didn’t end up there. If you’re still unable to find it, contact the Voatz Help Desk for assistance. Ask them to confirm that you’re on the eligible voter list and that they have the correct email address.

Search for “Voatz” in your phone’s app store, or you can find them here:

• Android
• iOS

The Voatz app is supported on:

• Android smartphones running Android 8.0+
• iPhones running iOS 12.4+

If your phone is using an earlier operating system, please upgrade your phone to the latest version, or complete the E-petition signup form to sign petitions via web form

Please note, the Voatz app is not supported on Android tablets; however, it is supported on an iPad 3 or newer, but it must have a cellular connection capable of receiving SMS messages.

Our User Guide provides step-by-step instructions to help you download the Voatz app and create an account. Help is also available in the app by tapping the “Help” button in the top right corner of most screens.

If you previously created an account in the Voatz app, you must use the same email address you used at that time. If this email address is no longer available to you, contact the Voatz help desk for assistance. Be sure to include your full name and both your old and new email addresses

An SMS (text) notification will temporarily display at the top of your screen, but if you miss it, you can still retrieve it:

• Android phones: You’ll need to keep Voatz running in the background while retrieving your 6-digit code. To do this, use the bottom navigation buttons on your phone to switch between Voatz and your text messaging app.
• iPhones: Switch to your Messages app and locate the 6-digit code, then return to the Voatz app to enter it.

Please tap the request new code button to receive a new SMS registration code. It may take a few minutes to receive it, and when you do, check to make sure you enter all 6 digits correctly. Then you’ll be able to tap the Next button to continue creating an account.

• Make sure you’ve entered the correct number of digits
• Make sure your PIN does not contain three sequential numbers (e.g. 123) or three repeating numbers (e.g. 111)
• PINs for Android devices require 12 digits
• PINs for iOS devices require 8 digits

First, double check your Voter ID to make sure you entered it correctly. It might be helpful to write it down or view it on a different device. Please also be careful to distinguish between the number “0” and the letter “O”.

If you’re sure your Voter ID is correct, there might be a mismatch with the information that appears on your party’s voter registration list. Contact the Voatz Help Desk for assistance.

After entering your Voter ID, you should be verified immediately. If you see a “pending” status, you may have entered your Voter ID incorrectly. Contact the Voatz Help Desk for assistance. Be sure to include your full name, mobile number and the email address you used to create an account with Voatz.

Yes, the Voatz app will be used to submit your ballot on Saturday August 24th during the convention. Everyone is requested to have the Voatz app installed and configured on their personal devices prior to Saturday August 24th. Voters without compatible smartphones can use one of the iPad stations in the convention arena to vote.

Voatz accessibility features enable voters with visual, auditory and/or dexterity impairment to vote securely and independently from their smartphones. VoiceOver (iOS) and TalkBack (Android) screenreaders and Voice Control (iOS) are two of the many assistive capabilities available in the app.

Voatz is optimized to work with your smartphone’s assistive capabilities such as VoiceOver, TalkBack and Speech-to-Text.

Watch the following video to learn more about how Voatz VoiceOver/TalkBack features work:

Watch the following video to learn more about how the Voatz Voice Control features work:

Please visit the convention website. Please contact them for any questions regarding:

• If you are a delegate but have not received your call to convention
• Your voter registration record
• The mobile number and email they should have on file for you

Contact the Help Desk at support@voatzsupport.zendesk.com. To expedite the process, please have the following information ready:

• Your name and mobile number
• Your address city, zip code (e.g. Detroit 48103)
• Your phone model (e.g. iPhone 10 or Moto G6)
• A brief description of what you’re trying to do (e.g. install Voatz, create an account, input your Voter ID, vote) and any error message you might have received